If you are thinking about switching Logo dealers, the first questions that come to mind are probably these: does my license get cancelled, does my data disappear, do I have to pay again? This article does not focus on the sales side of things — it focuses on how the license technically works: what changes, what doesn't, and what to check before making a decision.
Who is the Logo license registered to?
In Logo's licensing model, the license is registered directly to the end-user company, not to the dealer. You own the license record, not the dealer; the dealer is the party that provides support and consulting services on top of that license. This distinction already settles most of the dealer-change question: the dealer is a service provider, not the license itself.
What technically doesn't change when you switch dealers
When you leave one dealer and start working with another authorized dealer, none of the following are affected in your system's technical structure:
- Your license number and the fact that it is registered to your company
- Your user count and the module permissions defined for you
- Your database — its structure, historical records, account/inventory/accounting data
- Custom reports, forms, and screens you've previously had built
- Existing integrations such as e-Invoice and e-Dispatch Note
So what does technically change?
The only thing that changes is which company provides your support and consulting, and which authorized dealer is assigned to your system in Logo's own records. Your next update request, support call, or consulting need is now handled by the new dealer; the technical content of your license does not change.
Where does your data actually sit?
This is the point most often confused in dealer-change discussions: your database sits on your own server or your chosen cloud environment, not with the dealer. The dealer is an external party that accesses this data during setup and support — it is not where the data lives. That's why a dealer change is not, technically, something that affects your access to your data.
A pre-transition checklist
Before deciding on a dealer change, having a clear picture of the following makes both the decision and any eventual transition easier:
- License status: which product family (Tiger/GO), how many user licenses, which modules are active
- Version in use: is your system on a current Logo version, or has it gone unupdated for a long time
- LEM (Logo Enterprise Membership) status: LEM is not an add-on module — it is an annual membership that grants the right to use version and regulatory updates. Is it active, and is the renewal date clear
- Database backup: do you have a current backup with verified restorability
- Active module list and exactly what your license scope covers
- Whether any custom development or integrations are documented
Common misconceptions
- "If I switch dealers, my license gets cancelled." Not true: the license is registered to your company and isn't cancelled by a dealer change.
- "My data stays with the old dealer, so I'm locked into them." Not true: the database lives on your own server or cloud environment, not with the dealer.
- "LEM is an add-on module you can skip if needed." Not true: LEM is a membership that grants the right to version and regulatory updates; making a transition decision without a clear picture of its status means deciding with incomplete information.
- "A dealer change is a complicated, uncertain procedure." In practice, it follows Logo's standard process for updating the authorized dealer record.
When switching dealers makes sense, and when it doesn't
Being technically possible doesn't mean switching dealers is the right move for every source of dissatisfaction. If support response times have become chronically slow, if the technical depth you need isn't being met, or if communication keeps breaking down, a dealer change is a reasonable option. But if the issue is a single misunderstanding or a temporary communication gap, talking to your current dealer first is usually the faster and less disruptive fix. It's worth pinning down the actual source of the problem before committing to a decision.
Technically, a dealer change is a simple process; what's usually difficult is the decision itself. Having a clear picture of your license, your data, and your LEM status puts that decision on firmer ground — whether you end up talking it through with your current dealer or moving to a different one.