Cancellation and refund terms

Cancelling the monthly credit subscription

• The company's authorised person can end the monthly credit subscription at any time from the panel.
• Ending takes effect at the end of the current month. The amount paid for that month is not refunded; its credit stays usable until month end (cl. 7.4).
• If an online charge fails, that month's credit is not loaded; after three retries the subscription closes (cl. 7.3).

Ending the agreement

• The customer can end the agreement at any time, from the panel or by written notice (cl. 13.2).
• When the customer ends it, unused credit is not refunded; the refund cases listed below are reserved (cl. 13.2).
• After the agreement ends, Customer Data is kept for 30 days. If you accept the agreement again within that time, you continue where you left off (cl. 11.3).

What is not refunded

• Welcome, campaign and bonus credit (cl. 6.3, 6.4 and 13.8).
• Credit that has been used.
• The paid month of a cancelled subscription (cl. 7.4).
• Expired credit: credit is valid for 12 months from the day it is loaded into the wallet and the expired part lapses (cl. 7.2).
• Credit cannot be converted to cash or transferred to another organisation (cl. 7.5).

When unused credit is refunded

In the following cases the unused part of purchased, unexpired credit is refunded:

• iyibir materially breaches the agreement and the customer terminates for that reason (cl. 13.4).
• iyibir ends the agreement without any breach, with at least 90 days' written notice (cl. 13.6).
• For an organisation with no sign-in and no credit spent for 12 months, iyibir ends the agreement after giving at least 30 days' notice (cl. 13.7).
• The customer objects to a new sub-processor on justified grounds, no solution is found and the customer terminates (cl. 16.2).
• The customer does not wish to accept a new version of the agreement and terminates (cl. 21.3).

The refund covers only the unused part of purchased, unexpired credit and is made in proportion to the TRY amount paid for that credit. Welcome, campaign and bonus credit is not refunded; no exchange-rate difference is applied (cl. 13.8).

Right of withdrawal

• The service is offered for commercial or professional activity only, and the customer declares that it acts for that purpose. The pre-contract information and withdrawal provisions of consumer legislation therefore do not apply (cl. 3.3).

Delivery

• The service is digital; there is no physical delivery or shipping.
• Purchased credit is loaded into the wallet when payment is received. The credit of a monthly subscription is loaded every month (cl. 7.3 and 8.3).
• The invoice is issued in TRY after payment and is available on the “Invoices” page of the panel and at your invoice e-mail address (cl. 8.3 and 8.4).

Payment

• Credit top-ups and the monthly credit subscription are paid in advance. Payment is taken by card through iyzico (İyzi Ödeme ve Elektronik Para Hizmetleri A.Ş.); it is charged in TRY and no instalments apply.
• Prices are in US dollars and exclude VAT. For online payments the TCMB forex selling rate of the payment day is used; VAT is calculated on the TRY amount. The rate and date used are shown on the invoice (cl. 8.1 and 8.2).
• Card details are entered only on iyzico's payment page; iyibir does not see or store them (cl. 8.3).