While the majority of investment in ERP projects goes toward licensing and installation, the true determinant of success is most often how correctly users operate the system.
Why training should not be postponed
A team with insufficient training will use only a fraction of the system's capabilities. This leads to incorrect entries, unnecessary manual work, and a perception that “the system just doesn’t work.” Yet the problem is usually not in the software — it is in the level of user competency.
For sustainable competency
- Role-based training for users, administrators, and operations teams
- Usage monitoring and reinforcement after go-live
- In-house ownership through certification programs
- Refresher training during new module or process transitions
At iyibir, training and support are not an add-on service after installation — they are a core component of the project.